Getting started
How do I install a Banify app?
Every app installs from the Shopify App Store. Open the listing, choose Install, approve the permissions and the app appears in your Shopify admin. No theme edits and no developer are needed.
How long does setup take?
Most stores are configured in an afternoon. Referral campaigns and popup rules are set from the app dashboard; AI Visibility begins generating its files as soon as it is installed.
Do I need to change my theme?
No. The apps run inside Shopify admin and, where they touch the storefront, they do so through supported Shopify extension points rather than theme code.
Can I use more than one app at once?
Yes. The four apps are independent and can be installed in any combination. Each is managed from its own dashboard.
About the apps
What does Referral & Loyalty Rewards do?
It runs referrals, loyalty points and VIP tiers from one dashboard. Customers refer friends with trackable links, earn points for the actions you choose, redeem them for discounts, free products or free shipping, and climb tiers as they go.
What does Email Popups do?
It captures email addresses with targeted popups — exit-intent, rule-based and mobile-optimised — and supports A/B testing two designs against each other.
What is LLMs.txt and why does it matter?
It is a file AI assistants read to understand what a site sells. Banify AI Visibility generates and maintains it for your store, along with AI-written store descriptions, so models like ChatGPT, Gemini and Claude can answer questions about your catalog.
How many products does AI Visibility index?
Up to 500 products per store. The index regenerates when your catalog changes so it does not go stale.
What does Low Stock & Countdown Timer do?
It displays low-stock alerts, inventory progress bars and countdown timers on your product pages. Messages, colours, typography and placement are all customisable, and you can set the stock threshold at which an alert appears.
Billing
How is billing handled?
Through Shopify. Charges appear on your regular Shopify invoice and are processed by Shopify’s secure payment system — we never see your card details.
What happens if I uninstall?
Billing stops with the uninstall. Your account data is retained for up to two years in case you return, and can be deleted sooner on request.
Data and privacy
Do you sell my data?
No. We do not sell, rent or trade personal information to third parties for marketing purposes. The full detail is in our privacy policy.
What data do the apps collect?
Only what the app needs to work: store and account information, app configuration, usage analytics, and — for the referral and popup apps — the customer and email data those features depend on.
How do I request deletion of my data?
Write to us and we will action it within 30 days, subject to any legal retention requirements. EU and California residents have additional rights set out in the privacy policy.
Is my data encrypted?
Yes, in transit and at rest, with access controls and regular security audits on the systems that hold it.
Support
What are your support hours?
Support is available 24/7 and is staffed by the team that builds the apps.
How quickly will I get a reply?
Usually within one business day. Including your store URL and the app in question gets you a useful answer faster.
Still stuck? Ask us directly.
Support is 24/7 and comes from the team that builds the apps.